Experteer Overview Haga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto. In this role you will safeguard quality and regulatory compliance across customer interactions, driving the QA program within a risk- and conduct-focused framework. You will work with cross-functional teams to maintain and improve the quality monitoring framework and lead initiatives that raise customer contact quality. You will identify high-risk areas, coordinate training, and deliver actionable insights to managers to support ongoing quality improvements.



This is a chance to shape QA processes in a major international bank and contribute to a strong control culture.Compensaciones / Incentivos• Oversee QA processes and measure performance against the Quality Monitoring framework• Maintain and update the framework to ensure regulatory compliance and provide support to the team• Lead a themed customer journey review program to improve customer contact quality and coordinate training interventions• Capture and action feedback through processes with timely follow-up and updates• Identify high-risk areas and collaborate on action plans to mitigate them• Deliver trend reports and feedback to QA Manager and Operations Managers for quality improvementResponsabilidades• Experience in Quality Assurance or Senior KYC Officer roles xqbhyrx • Ability to set objectives and lead teams to achieve them• Excellent communication and interpersonal skills• Strong analytical abilities and attention to detailRequisitos principales• Training programs• career plans and internal mobility• diversity and inclusion initiatives• corporate volunteering (1 Million Hours 2 Help)• flexible compensation plan• hybrid telecommuting model (50%)

📌 KYC - Quality Assurance Officer (Madrid)
🏢 BNP Paribas
📍 Madrid