Descripción del trabajo Experteer Overview In this role you will serve as the technical point of contact for Autodesk customers in the AECO Civil space, guiding adoption and ensuring reliable, secure operation at scale. You’ll work with general enterprise clients within the Proactive Support group to deliver governance, advisory, and data-driven improvements. Expect collaboration with CSMs and TAS to drive customer success plans and impactful cloud/desktop deployments. This is a chance to shape outcomes for large projects through proactive engagement and technical leadership.

Compensaciones / Beneficios

- Establish and maintain technical relationships as the primary contact, coordinating with CSM and TAS to execute customer success plans
- Prioritize and elevate critical issues, ensuring service level compliance
- Provide technical guidance and analytics-based recommendations for enterprise customers
- Apply problem-management to identify opportunities for process and efficiency improvements
- Collaborate with IT and design teams to ensure successful installation, licensing, and performance of Autodesk cloud and desktop applications
- Deliver coaching sessions to drive adoption and progress of the customer success plan




- Conduct proactive engagement through regular case reviews, performance assessments, and alignment of technical insights with customer goals
- Lead key events such as major upgrades and ensure smooth execution
- Offer strategic insights and maintain health governance of customer environments

Responsabilidades

- Bachelor's degree in Civil Engineering or equivalent
- Minimum 5 years' experience with Autodesk Civil products (Civil3D, InfraWorks) and cloud services (Autodesk Construction Cloud/Forma) for large enterprise clients, in a professional services role
- Strong analytical skills and experience troubleshooting in enterprise environments
- Expert knowledge of workflows and data exchange
- Experience delivering presentations
- Ability to manage multiple projects with clear priorities
- Strong communicator in Spanish and English; fluency in both languages required; additional European languages preferred

Requisitos principales

- Salary transparency
- base salaries with bonuses
- commissions for sales roles
- stock grants
- comprehensive benefits package
- career development opportunities

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📌 Senior Technical Account Manager- Civil (English And Spanish Speaking) (Barcelona)
🏢 Autodesk
📍 Barcelona