Join our MSC Cruises Excellence Hub in Valencia as a
Personal Cruise - Sales Consultant
. In this high-performance, consultative sales role, you will guide customers through key decision-making moments, helping them choose the perfect premium cruise holiday while directly driving conversion and revenue growth.
Your Impact
- Sales & Conversion:
Lead consultative sales conversations from initial enquiry to confirmed booking. You will handle objections, manage urgency, drive upsells, and take full ownership of your individual revenue targets (NTR).
- Portfolio Growth:
Build and nurture a personal client portfolio using both inbound enquiries and proactive outbound campaigns. You will manage structured follow-ups within our CRM to encourage repeat business and long-term loyalty.
- Expert Advisory:
Master MSC itineraries, ships, and pricing to confidently recommend tailored solutions that balance customer needs with our premium brand experience.
Who You Are
- Experienced in Sales:
You bring a proven track record in consultative, phone-based sales (experience with complex or high-value products is a distinct advantage). A background in travel, hospitality, or premium retail is a major plus.
- Commercially Driven:
You possess a strong commercial mindset with a natural focus on conversion, results, and hitting targets.
- Relationship Builder:
You are confident in managing customer relationships, guiding decision-making, and navigating objections while maintaining an exceptional customer experience.
The Essentials
- Language:
Native-level fluency in British English (spoken and written)
- Location:
Based in Valencia, Spain.
- Requirements:
Full right to work in Spain.
- Availability:
Comfortable working rotating shifts, including evenings and weekends, to support our 12/7 office operations.