Experteer Overview

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In this role you will design and implement AI-powered automation on the ServiceNow platform to improve enterprise-wide efficiency. You’ll define scalable, governed AI-enabled workflows and ensure proper governance, data integration, and human decision points. You’ll partner with business and tech teams to translate opportunities into practical AI-driven solutions that realise business value.

This is a chance to shape how AI agents interact with workflows at scale inside a general, diverse organization.

Compensaciones / Beneficios

- Design and implement Agentic AI solutions using ServiceNow (AI agents, orchestration, workflows)
- Define architecture for AI-driven workflows, including agent boundaries, approvals, and fallback mechanisms
- Ensure governance, auditability, and control for AI-driven actions
- Integrate AI solutions with enterprise workflows, data models, and systems
- Identify automation opportunities and translate them into scalable AI-enabled solutions




- Monitor and optimize AI-driven processes to ensure business value realization
- Collaborate with business stakeholders, architects, and delivery teams

Responsabilidades

- 5+ years of ServiceNow experience including solution design and architecture
- 3+ years in ServiceNow customer service management / customer success management
- Hands-on experience with AI-driven solutions or workflow automation (Now Assist / AI agents preferred)
- Strong understanding of workflow design, automation patterns, and enterprise xugodme system integration
- Experience designing governed automation (approvals, controls, auditability)
- Solid understanding of data models and data-driven architecture
- Strong stakeholder management and communication skills

Requisitos principales

- Flex Week: work from home up to 2 days/week
- Flex Day
- Flex Location: up to 30 days/year remote
- Employee Wellbeing: EAP for you and dependents
- Champion Health: wellbeing platform
- Professional Development: LinkedIn Learning

📌 Senior Business Automation Architect (ServiceNow Agentic AI) (Barcelona)
🏢 Suez
📍 Barcelona