Overview

Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)

No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.

Capitole Madrid, Community of Madrid, Spain

Are you ready to take on a strategic role for one of our key clients? This position leads a high-impact transformation, guiding the evolution of services from Time & Material (T&M;) to managed services and fixed-price projects. This is a unique opportunity to combine strategic vision, client leadership, and operational excellence, while driving value and innovation for a major client in a highly international environment.

What you’ll do

- Build strong and lasting relationships as a trusted partner for a key client.
- Design, implement, and optimize managed services and fixed-price project models.
- Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery.
- Proactively manage risks and dependencies, anticipating challenges before they impact the business.
- Oversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement.
- Identify opportunities to add value through upselling and cross-selling.
- Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders.
- Provide progress reports and strategic insights to clients and internal leadership.

What you bring

- Proven experience in Service Management, ideally driving transitions from T&M; to managed services.




- Strong commercial acumen and negotiation skills in international corporate environments.
- Solid knowledge of IT/OT technologies and service delivery models.
- Experience managing SLAs, KPIs, risks, and complex projects.
- Ability to lead teams and influence multiple stakeholders effectively.
- Fluent in English and Spanish (C1), comfortable in multicultural environments.
- Results-driven, proactive mindset with high adaptability.

Nice to have:

- Background in digital transformation or large-scale projects.
- Familiarity with project management and reporting tools (PowerBI, SAP, etc.).
- Hands-on understanding of automation and service innovation.

This role is about transforming how we deliver value for a key client. If you’re passionate about innovation, risk control, and building long-term partnerships, we want to meet you!

Why you’ll love working with us

- Monthly team follow-ups for continuous feedback.
- Teleworking and flexible working hours.
- Private medical insurance fully covered.
- Versátil remuneration (restaurant tickets, transport, childcare).
- Andjoy (Gymforless) & employee discounts (Club Capitole).
- Team buildings every 2 months, including summer party and Christmas dinner.
- Sponsored football team & active technological communities to share knowledge. xcskxlj

See what people are saying about us: Glassdoor

Note: This description retains the core responsibilities and qualifications for the role while removing unrelated postings and duplications found in the original copy.

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📌 Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)
🏢 Capitole
📍 Madrid