Senior Medical Information Associate Italian Language

- Full-time
- Department: PV Medical Information

At PrimeVigilance, patient safety is not just a part of the job; it is why we exist.

We are a integral pharmacovigilance specialist. Our teams help clients navigate complex regulations while keeping patient safety at the center of every decision, from early development through to post-marketing surveillance. We create value by processing and interpreting safety data, spotting signals early and providing actionable insight.

PrimeVigilance is seeking a Medical Information Associate with Italian language to support the Medical Information team in handling initial adverse event and medical information inquiries.

Responsibilities

- Provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients), including call handling in Italian and English.
- Accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.




- Ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.
- Participate in the out‑of‑hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
- Provide management with regular updates regarding project status and metrics concerning enquiries.
- Assist in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participate in PV inspections or audits.

Qualifications

- Life science / biomedical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing).
- Customer service or call centre experience preferred.
- Comfortable receiving enquiries by phone.
- Ability to perform out‑of‑hours service if required.
- Time and issue management, delegation, organization and multitasking skills with good attention to detail.
- Strong interpersonal and communication skills.
- Advanced English skills, both verbal and written.

We look forward to welcoming your application.

📌 Senior Medical Information Associate Italian Language (Madrid)
🏢 Primevigilance
📍 Madrid