ph3bDigital Product Owner - Salesforce - Order to Cash /b /h3 h3bAbout Sanofi /b /h3 pWe're an RD-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives. /p h3bAbout the Team /b /h3 pOur ambition is to deliver best-in‑class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Within Digital Delivery and Operations, we build digital solutions that enable data‑driven decision‑making, enhance workforce agility, and improve organizational performance. /p pWe simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement. /p h3Our Critical Success Factors – We focus on three key drivers: /h3 ul libCommunity. /b Building an engaged and collaborative team that attracts and develops top digital talent /li libExcellence. /b Simplifying, standardizing and continuously improving processes to achieve scale, quality and productivity /li libDigitalization. /b Enabling transparency, analytics‑driven insights and rapid innovation across Sanofi's workforce ecosystem /li /ul h3Main Responsibilities /h3 h31. Product Ownership Strategy /h3 ul liDevelop and execute comprehensive digital strategy for Customer Contact Management /li liOwn the product roadmap and full lifecycle management (ideation to retirement) /li liDrive product forecasting and business case development /li liSupport budget tracking and reporting /li /ul h32. Stakeholder Management Collaboration /h3 ul liWork closely with Order to Cash stakeholders, GPO/GPL to translate needs into requirements /li liManage complex stakeholder relationships across multiple business units and geographies /li liPartner with Customer Fulfilment,



Trade, and Supply Chain teams /li liPresent to senior leadership and executive stakeholders /li /ul h33. Agile Product Development /h3 ul liLead agile development teams using Scrum methodology /li liDefine user stories, acceptance criteria, and product requirements /li liPrioritize product backlog based on business value /li liManage backlog using Confluence and Jira /li /ul h34. Customer-Centric Innovation /h3 ul liDrive customer‑focused product decisions using data‑driven insights /li liOptimize customer contact processes for satisfaction and efficiency /li liLeverage Salesforce Service Cloud for omnichannel customer contact management /li liImplement AI‑powered solutions and Einstein AI features /li /ul h35. Digital Transformation Automation /h3 ul liLead digitalization initiatives for customer contact processes /li liImplement RPA and AI‑driven tools /li liEnsure responsible AI implementation /li /ul h36. Salesforce Service Cloud Agentforce Leadership /h3 ul liServe as product authority for Salesforce Service Cloud /li liLead deployment and governance of Salesforce Agentforce /li liManage platform integrations with ERP systems /li /ul h3Must-Have Experience /h3 h3Education Certifications (Required) /h3 ul libBachelor's degree /b in Business, Engineering, Computer Science, or related field /li libProfessional Scrum Product Owner I (PSPO I)



/b certification /li libSalesforce Product Owner /b certification /li /ul h3Experience Requirements /h3 ul lib7-10 years /b of digital product management experience in enterprise environments /li lib5+ years /b of hands‑on experience with the Salesforce platform and ecosystem /li lib3+ years /b in a senior product owner or product management role /li liStrong Salesforce AI and automation background /li liExperience in Order to Cash, Customer Service Management, or related business processes /li /ul h3Technical Skills (Required Levels) /h3 ul libSalesforce Service Cloud /b - Advanced /li libSalesforce Agentforce Platform /b - Experienced /li libAI Automation Capabilities /b - Experienced /li libTechnical Acumen /b (CRM, APIs, Integrations) - Experienced /li libUser Experience (UX) Design /b - Experienced /li libERP Systems /b - Experienced /li libData Analysis Business Intelligence /b - Experienced /li /ul h3Functional Skills (Required Levels) /h3 ul libAgile Methodology /b - Advanced /li libData-Driven Decision Making /b - Advanced /li libStakeholder Management /b - Advanced /li libProduct Development Lifecycle /b - Advanced /li libDigital Product Management /b - Advanced /li libProduct Forecasting /b - Advanced /li libCustomer-Focused /b - Advanced /li libBusiness Acumen /b (Pharma/Order to Cash) - Advanced /li /ul h3Strongly Preferred Qualifications /h3 ul libSalesforce Agentforce certification /b or active enrollment /li libSalesforce Service Cloud Administrator /b or Advanced Administrator certification /li libPharmaceutical or healthcare industry experience /b (significant competitive advantage) /li /ul h3Key Competencies /h3 ul liCustomer-Focused (Advanced) /li liInnovation Mindset (Advanced) /li liCollaborative Leadership (Advanced) /liliData-Driven Decision Making (Advanced) /li liAgile Mindset (Advanced) /li liTechnical Fluency (Advanced) /li /ul pThis role requires a senior-level professional who can bridge business strategy with technical implementation, particularly in the Salesforce ecosystem, while driving digital transformation in a complex pharmaceutical environment. /p p#LI-Hybrid #BarcelonaHub #SanofiHubs /p /p #J-18808-Ljbffr

📌 Digital Product Owner - Salesforce - Order to Cash (Bellprat)
🏢 Sanofi
📍 Bellprat