ppAs you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us! /ppWe’re seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionality, as well as to improve your knowledge of e-commerce, tourism, consumer and data protection regulations. /ppbWhy eDreams ODIGEO /b /ppJoin the world’s leading travel subscription platform /ppand one of the largest e-commerce businesses in Europe. /pp20 million customers – 44 markets – 5 brands – 5.2M members in Prime /pp16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches /pp1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age /ppWe’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program. /ppbWhat you will do: /b /ppThe Role’s Key Responsibilities /ppAs an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the integral company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of:



/pulliManage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases; /liliManage data protection consumer rights cases; /liliCollaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service; /liliSupport other VIP tasks such as: VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members; /liliSupport VIP Communications projects by collaborating with the team members when required; /liliMeasure, analyse and report on the results of initiatives. /li /ulpRequired Qualifications: /pulliBackground in Tourism will be required in your daily work; /liliUsed to work with CRM tools; /liliAbility to work with G-suite; /liliExcellent writing and communication skills, you should be able to work with legal vocabulary and have excellent grammar at a native level in French; /liliProficient level of English is a must and Spanish is a plus. /li /ulpbWhat you need to succeed: /b /ppJob Requirements /ppBring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed: /ppPersonal skills:



/pulliPassionate for the travel industry; /liliAcute sense of judgement, tact, diplomacy and crisis communication; /liliAnalytical capacity, problem-solving mindset and organised; /liliCustomer-oriented, used to or comfortable working under pressure and constantly prioritising, with a passionate mindset and eager to learn and a great teamwork attitude; /liliAbility to negotiate on a win-win perspective. /li /ulpValuable: /pulliExperience in legal case management tourism-related (GDPR, tourism and consumer regulations). /liliOther languages will be an advantage, including: German, Portuguese, Norwegian, Swedish, Dutch, Spanish, Catalan, Euskera and/or Galician; /liliIt will be a plus to have experience in PR, media relations, VIP management and/or Social Media management; /liliExperience in handling VIP accounts and/or sensitive customer complaints; /liliGDS Amadeus and/or Galileo knowledge will be a plus; /liliProven successes in both traditional and interactive claims channels. /li /ulpbWhat’s in it for you? /b /ppThe best talent deserves the best benefits /ppAt eDO, we want you to be a part of our success story and great culture. /ppHere’s what we offer: /ppA rewarding Compensation package! Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years. /ppGrow opportunities to empower your career, and unleash your potential!

📌 French Regulatory Case Specialist: VIP Complaints & GDPR (Barcelona)
🏢 Edreams Odigeo
📍 Barcelona