Who you are

- Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks

- Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL

- Ability to read/understand code and troubleshoot to eliminate bugs

- Ability to document and communicate technical solutions to non-technical users

- Excellent analytical skills, autonomy, and initiative

- Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams

- Experience using version control systems like Git and comfortable working with branches

- Fluent written and spoken English

- Proactive, versatile, and not afraid of challenges or moving between code and user-facing support

- Previous experience in L2/L3 technical support roles

- Experience monitoring deployments/products through Kibana and Grafana

- Experience with product taxonomy/catalog management

- Interest or experience in applied AI / automation (MCP, AI-assisted scripting)

- Experience with Freshdesk or similar ticketing platforms

- Experience in frontend technologies such as React, Vue, CSS

- Knowledge of DDD/Hexagonal Architecture

What the job involves

- As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams




- The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy

- Support (50%):
- Resolve advanced L2 tickets: database usage, SQL queries, source code review

- Investigate complex incidents, access the code, and understand how it works

- Apply targeted code changes to resolve incidents

- Standard ticket management: validate, qualify, and track incidents through to resolution

- Provide second-line support to users and other support teams

- Manage and maintain product catalog/taxonomy attributes across internal platforms

- Modify and administer Freshdesk at the scripting/code level

- Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features

- Development (50%):
- Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks

- Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET)

- Build internal support tools
- Develop AI-powered tools for Support (MCP projects)

- Contribute ideas and prototypes for applying AI to support processes

The application process

- 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter

- General Technical exchange
- Technical exchange with a tech lead

- Team Interview

📌 Support & Development Engineer (Barcelona)
🏢 Veepee
📍 Barcelona