Experteer Overview

You join Amadeus Hospitality to maintain and elevate top-tier web customer support. You will work with global teams to resolve issues, optimize websites, and implement analytics-driven improvements. Your role blends technical support with website optimization and cross-department collaboration to enhance the customer experience. This position offers exposure to enterprise tools and data-driven projects in a global, inclusive environment.

Compensaciones / Beneficios

- Provide timely and high-quality customer service and technical support to global clients
- Lead cross-department investigations and handle escalations
- Upgrade and optimize websites for responsive design and performance
- Migrate ecommerce and media tracking tags into GTM container
- Follow QA/testing processes to ensure client satisfaction




- Implement and customize web analytics and optimization code (Google Analytics, Google Tag Manager) and tracking scripts
- Collaborate with teams on continuous improvement initiatives

Responsabilidades

- Customer-oriented problem solver
- Proficient in English and Spanish; French appreciated
- Knowledge of Google Tag Manager (GTM) or similar Tag Manager
- Analytical thinking and ability to work with diverse teams
- Ability to support multiple teams with varying skill levels

Requisitos principales

- Competitive remuneration packages
- General DNA
- Learning opportunities
- Hybrid working model
- Diverse and inclusive community
- Reliable company

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📌 Customer Support Analyst (Barcelona)
🏢 Amadeus
📍 Barcelona