ph3stronghaddock /strong /h3pAt stronghaddock /strong we’re building the first strongPoint of Control (POC) /strong SaaS for restaurants in Europe, the central place where restaurateurs run their entire business.brLast month we launched the strongworld’s first AI Agent for restaurants /strong, and it’s already reshaping how operators work day to day. /ppWe are the strongmarket leader in Spain /strong, and our vision is to strongexpand across Europe /strong and define the future of restaurant operations. /ppOver the last 12 months we’ve strongdoubled ARPU /strong, significantly strongreduced churn /strong, and strongincreased NDR /strong and now we’re ready to operate at a different scale.br/ppstrongAbout the role /strong /ppAs astrong Account Manager /strong, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution. You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform.brstrongResponsibilitiesbr/strongbrstrong Customer Relationship Management: /strong Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution.brstrong Maximizing Product Value: /strong Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations.brstrong Problem-Solving Strategic Support: /strong Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers.brstrong Analysis Reporting: /strong Track customer performance, identify usage trends,



and provide strategic insights that contribute to product improvement and customer success.brstrong Customer Retention Growth: /strong Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operations.brstrongSkills Experiencebr/strongbrstrong 4-5 years of proven experience in account management and customer service /strong, preferably in a SaaS or hospitality-related company.brstrong Excellent communication and negotiation skills /strong, with the ability to build strong relationships and manage strategic customer interactions.brstrong Analytical and problem-solving mindset /strong, capable of identifying challenges, proposing solutions, and enhancing the customer experience.brstrong Proficiency in CRM tools and digital platforms /strong for customer management and data analysis.brstrong Passion for the restaurant and tech industry /strong, eager to provide value to customers and transform the way they operate. /ppstrongbrYou’ll stand out if you bring /strong ⚡️ /pp Previous experience working at a fast-paced startup /pp Previous experience working in a SaaS product /pp Experience working in the HORECA sector /ppbrstrongBenefits for our team /strong /pp strongCompetitive salary /strongof 25k€-35k€gross/year OTEbr/ppstrong Versátil working /strong stronghours /strong +strong remote days /strong when needed. /ppstrong Coffee /strong and weekly strongfruit /strong. /ppstrong Playflow /strong for flexible payroll. /ppstrong Urban Sports /strong membership. /ppstrong Alan /strong private health insurance (partially covered). /ph3strongHow we work /strong /h3pstrong 3-4 days on-site /strong in Barcelona. /pp Fast-paced, customer-obsessed, high-ownership culture.br/ppstrongbrOur Process

📌 Account Manager, SaaS CX — Remote & Growth Focused (Barcelona)
🏢 haddock
📍 Barcelona