ph3About Us: /h3 pHBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products services, while rich data and intelligence seamlessly connect supply and demand worldwide. /p pWe have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. /p h3Job Summary /h3 pWe are looking for a proactive and customer-focused bCustomer Success Specialist /b to join our team at Civitfun, Part of HBX Group, to manage and develop a portfolio of strategic clients, including enterprise and high-value accounts. In this role, you will build strong, long-term customer relationships, drive product adoption, improve customer satisfaction, and maximize retention and revenue growth. /p pAs a trusted advisor, you will work closely with customers to ensure they achieve maximum value from Civitfun’s solutions while collaborating with internal teams to identify growth opportunities, address customer needs, and contribute to the company's long-term success. This position also serves as an escalation point for customer issues and provides team lead backup support when required. /p h3Job Responsibilities /h3 ul liManage and nurture a portfolio of strategic and high-value customer accounts. /li liBuild trusted relationships with key stakeholders to drive customer loyalty, retention, and long-term success. /li liLead customer onboarding, implementation, and adoption activities to ensure a seamless customer experience. /li liProactively identify risks,



address customer concerns, and implement retention strategies to minimize churn. /li liProvide timely resolution of customer issues, acting as an escalation point when necessary. /li liMonitor customer engagement and usage trends to deliver data-driven recommendations and best practices. /li liIdentify expansion, cross-sell, and upsell opportunities aligned with customer goals and business needs. /li liGather customer feedback and collaborate with Product, Sales, and other internal teams to improve solutions and customer outcomes. /li liDrive improvements in customer satisfaction metrics, including NPS and retention rates. /li liMaintain accurate account documentation, customer health reports, and success plans. /li liSupport team continuity and performance by sharing knowledge, documenting processes, and providing leadership backup when required. /li /ul h3Required Skillset /h3 ul liExcellent relationship-building and stakeholder management skills. /li liStrong customer-centric mindset with a passion for delivering exceptional customer experiences. /li liAbility to manage multiple enterprise or strategic accounts simultaneously. /li liStrong problem-solving, negotiation, and conflict-resolution abilities. /li liExcellent verbal and written communication skills. /li liAnalytical mindset with the ability to interpret customer data and identify trends. /li liProactive approach to customer engagement and risk management. /li liAbility to collaborate effectively across cross-functional teams. /li liStrong organizational and time-management skills.



/li liExperience using CRM and customer success platforms. /li /ul h3Required Experience /h3 ul li3+ years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role. /li liExperience managing enterprise, strategic, or high-value customer accounts. /li liProven track record of improving customer retention, satisfaction, and product adoption. /li liExperience identifying and driving upsell, cross-sell, or account growth opportunities. /li liBackground working in a SaaS, technology, hospitality technology, or software environment is highly desirable. /li liExperience collaborating with Sales, Product, and Support teams to deliver customer outcomes. /li liPrevious experience acting as an escalation point or providing team leadership support is an advantage. /li /ul pJoin us and help create exceptional customer experiences while driving long-term customer success and business growth. /p pAt HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. /p pYou will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. /p pAs well as an attractive benefits package you will be able to work: /p ul liWithin an innovative, engaging and multicultural environment. /li liHave the opportunity to build strong and lasting business relationships and friendships from around the world. /li liHave the opportunity in developing your career locally or within one of our beautiful working locations across the globe. /li /ul /p #J-18808-Ljbffr

📌 Customer Success SpecialistB Travel Tech), Hybrid Mallorca (Palma)
🏢 HBX Group
📍 Palma