Responsibilities- Respond to customer inquiries via email and phone — promptly and professionally- Analyze errors and resolve issues, including providing clear information and follow-up- Document interactions and escape complex cases to the appropriate teams- Independently handle incoming customer requests, including creating tickets for internal tracking- Take responsibility for follow‑up until reported incidents or errors are resolved- Handle customer inquiries from Germany, Switzerland, and across Europe- Serve as an internal first point of contact for operational knowledge of our softwareRequirements- Background in finance and/or accounting is a plus- Experience handling a high volume of external customer inquiries and internal team follow‑ups is a plus- Ability to manage a variety of high‑frequency tasks- Structured and detail‑oriented working style- Fluent in English and German; additional languages are an advantage#J-18808-Ljbffr

📌 Customer Care Specialist – Spend (Barcelona)
🏢 Jobtailor
📍 Barcelona