We help the world run better
Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.
At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80 of integral commerce, and we need your unique talents to help shape whats next. The work is challenging : but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift:up societies and sustain our environment. Because it's the best:run businesses that make the world run better and improve people's lives.

ABOUT THE ROLE

The Digital Customer Success Manager is key to creating an industry:leading digital customer success experience. This role aims to optimize customer onboarding, drive solution adoption, strengthen customer retention, and champion overall customer success across SAP Cloud solutions. By blending 1:Many initiatives with personal engagement, the CSM will support a large portfolio of customers delivering two pre:defined success plans.

KEY RESPONSIBILITIES
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Customer Success and Adoption:
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Engage with customers according to a pre:defined success delivery plan on a 1:1 basis and execute 1:many initiatives to drive customer outcomes at scale.
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Deliver pre:defined services and milestone activities throughout the customer value journey.
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Pursue high standards of customer satisfaction and loyalty by sharing SAP resources, including webinars, trainings, events, and best practices.
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Encourage and assist customers in solution: and AI adoption strategies considering industry best practices.
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Analyze and interpret customer data to identify at:risk customers and take appropriate corrective actions by involving cross:functional teams.
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Renewals and Expansion:
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Identify cross selling opportunities to expand the customer solution portfolio and collaborate with the account team.
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Build and leverage a network of key internal stakeholders from different functions to support customer success.
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Contribute to improving overall customer satisfaction and accelerating SAP's reference pipeline.

REQUIREMENTS
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Skills and Experience:
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Minimum 3 years of experience in a customer:facing role within the software industry, managing complex customer relationships and service deliveries.
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Experience with Business AI and SAP cloud solutions like S/4HANA Cloud, Supply Chain Management, Human Capital Management, Customer Experience, Business Technology Platform, Business Data Cloud or Procurement is a plus.
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Proven experience managing a high volume of customer engagements effectively.
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Strong ability to work with diverse, cross:functional teams. xqbhyrx
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Interpersonal Skills:
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Creative problem:solving abilities under pressure.
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Excellent listening, written, and o

📌 Digital Customer Success Manager (D:CSM) : MEE : Barcelona German speaker
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