ph3About The Job /h3 pAs an IT Account Manager within the Allianz Global Network (AGN) Customer Excellence/Front-End Service Management team, you will be responsible for end‑to‑end management of the AGN service lifecycle and serve as the key interface between Allianz Technology and the Allianz operating entities (OEs) across Europe. Your mission is to strengthen the perception of AGN services by delivering tangible results, managing customer relationships, and ensuring alignment between AGN strategy and customer needs. You will report to the AGN Customer Excellence/Front-End Service Management Chapter Lead based in Munich, Germany. /p h3What You Do /h3 ul liDeliver measurable improvements in AGN service perception (e.g., AES, NPS surveys) /li liOwn customer relationship management with key OE stakeholders /li liAddress customer requirements and escalations with AGN squads /li liManage official customer communication on behalf of AGN /li liAlign AGN strategy with customer priorities and vice versa /li liDrive AGN marketing and value proposition /li liManage end‑to‑end AGN service lifecycle /li liCoordinate closely with integral AGN squads /li liManage AGN service KPIs, SLAs, and pricing discussions /li liSupport risk, incident, and problem management /li /ul h3What You Bring /h3 ul liTechnical background in IT network infrastructure at enterprise level /li liKnowledge and experience with the AGN service portfolio (desirable) /li liTechnical certification in the field of networks (e.g., CISCO certifications)



is a plus /li liFluency in English and German (spoken and written) is required /li liReliable with high precision and attention to detail /li liStrong teamwork skills with high resilience, self‑organisation, and initiative /li liExcellent communication and relationship‑building skills /li liAvailability for international business travel /li liBasic AI knowledge and a genuine interest in leveraging AI tools and technologies /li /ul h3What We Offer /h3 ul liHybrid work model with up to 25 days per year working from abroad /li liPerformance‑based compensation and benefits including a company bonus scheme, pension, employee shares program, and employee discounts /li liCareer development and digital learning programs, international career mobility, and a culture of innovation and empowerment /li liFlexible working, health and wellbeing offers (including healthcare and parental leave benefits) /li /ul h3Equal Opportunity Employer /h3 pAllianz Technology is an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. We welcome applications regardless of race, ethnicity, cultural background, age, gender, nationality, religion, social class, disability, or sexual orientation, or any other characteristics protected under applicable local laws and regulations. /p /p #J-18808-Ljbffr

📌 IT Account Manager - German Speaker (m/f/d) (Barcelona)
🏢 Allianz Technology
📍 Barcelona