Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems, and working in a fast-paced international environment?

¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.

If you're looking for a role where every day is different, with excellent training, career development opportunities, and the flexibility of hybrid working, we'd love to hear from you!

As a Dutch-speaking Customer Service Agent, you'll become part of one of our international customer support teams, helping customers through a variety of enquiries via phone, email and other communication channels. You'll work with well-known international brands, delivering outstanding service while ensuring every customer receives the support they need.

Tasks

What you'll be doing

- Deliver outstanding customer service while creating a positive customer experience.

- Handle customer enquiries via phone, email and other communication channels.

- Assist customers with account-related questions, requests and issue resolution.

- Provide accurate information and guide customers through the appropriate processes.

- Complete administrative tasks accurately and maintain detailed customer records.

- Work closely with colleagues and other departments to ensure the best possible customer experience.

- Follow internal procedures, quality standards and data security guidelines where applicable.

Requirements

What we're looking for

- Native-level Dutch (spoken and written).

- Good command of English.





- A professional working and thinking level.

- Customer service experience is an advantage, but not essential—we provide full paid training.

- Excellent communication and interpersonal skills.

- A customer-focused mindset with strong problem-solving abilities.

- Good computer skills and confidence using multiple systems.

- Ability to multitask while maintaining a high level of accuracy.

- Flexibility to work shifts, including evenings, weekends and public holidays where required.

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Benefits

What we offer

- Competitive gross monthly salary of €1,559.25 - €1,600 (based on a 39-hour contract).

- Monthly performance bonus of up to €200 gross.

- Permanent contract after a 1-month probation period.

- 1.9 paid holiday days accrued per month.

- Hybrid working model.

- Paid training and ongoing coaching.

- Excellent internal career opportunities.

- A multicultural, supportive and friendly working environment.

- Fresh fruit and unlimited coffee on office days.

- Tax-free benefits (restaurant, transport and childcare options).

- Comprehensive mental health and wellbeing support.

- Free online Spanish lessons outside working hours.

- Fun team events and unforgettable company parties

If you're ready to start an exciting career with a company that genuinely values its people, we'd love to hear from you.

Apply today and become part of our growing international team in Valencia! xqbhyrx
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Dutch Customer Service Agent | Valencia | Hybrid
🏢 NewCo Communications
📍 Valencia