Role SummaryAt ING we are looking for a Sales Coaching Expert to join our Branches Strategy Team. The role focuses on supporting 29 branches to achieve their targets, embedding a data‑driven, execution‑focused culture, and ensuring continuous performance improvement through regular on‑site visits.Key Responsibilities1. Network performance acceleration- Drive commercial performance across the 29 branches, ensuring a clear focus on priorities, KPIs and conversion.- Identify and close performance gaps between branches.- Establish regular performance reviews with Area Leads, ensuring follow‑up on action plans and accountability for results.2. Best practices & model standardization- Identify, structure and scale best practices across branches.- Ensure that what works in top‑performing branches is replicated across the network.- Reduce performance dispersion by standardizing ways of working and scaling best practices.3. Data‑driven insights & decision making- Ensure consistent follow‑up on commercial initiatives, identifying execution gaps and taking corrective actions.- Translate insights into concrete, actionable recommendations for Area Leads and branch teams.- Promote a culture where decisions are based on facts and measurable impact.- Ensure that all commercial and management initiatives align with established procedures, policies and risk frameworks, proactively identifying and mitigating potential financial and non‑financial risks.4. Coaching & capability building- Strengthen commercial capabilities (customer management, pipeline, prioritization, closing).- Embed a results‑driven mindset, balancing quantitative KPIs with the quality of customer interactions.- Act as the bridge between strategy and frontline execution, ensuring initiatives translate into tangible results.5.



Continuous improvement & transformation- Contribute to the evolution of the commercial model, bringing field insights and improvement proposals.- Participate in transformation initiatives impacting the branch network.- Challenge the status quo to unlock performance and efficiency.Qualifications- Strong commercial acumen with proven experience in sales performance, coaching or branch management.- High analytical capability, with the ability to translate data into action.- Ability to influence without authority, working with Area Leads and senior stakeholders.- Strong execution mindset: hands‑on, structured and focused on results.- Proactive, building from scratch, connecting ideas and turning commercial strategy into concrete actions that drive change.- Problem‑solving mindset, identifying barriers and proposing actionable solutions.- Strong team player, willing to collaborate with different people, tribes and stakeholders.- Passion for people development and continuous improvement.- Excellent communication skills, with the ability to land messages clearly across different audiences.- Fluent in English (written and spoken).Benefits- Flexible remuneration model, tax‑advantaged access to services such as nursery, transport card and training aids.- Health and life insurance for you and your family.- Free company shuttle service with multiple routes to ING Madrid.- Banking benefits: special loan and mortgage conditions after 6 months; pension plan available after 1 month.- Well‑being services: on‑site physiotherapy, gympass, professional sports clinics, employee networks (Rainbow Lions, Leonas & RIÑG) and an international remote work program.- Work‑life balance support, including adaptable working from home and in‑office options.#J-18808-Ljbffr

📌 Sales Coaching Expert (Madrid)
🏢 Ing Bank Nv Sucursal En España
📍 Madrid