THE WORK: Discover new opportunities to grow and contribute. You will build knowledge and support the group while participating in problem solving discussions. This role will allow you to engage deeply with B2C Sales Transformation, fostering a dynamic and rewarding environment. We look forward to welcoming your enthusiasm and fresh perspective.

Log customer requests, troubleshooting, and information to ensure proper documentation.
Monitor and track incident resolution within the Service Level Agreement.
Develop and maintain knowledge of customer and customer specific business environment.
Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

HERE'S WHAT YOU WILL NEED:

Advanced proficiency in B2C Sales Transformation.
Advanced proficiency in Customer Service.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Intermediate problem solving
Beginner communication skills
Intermediate analytical thinking
Beginner adaptability
Intermediate collaboration

📌 C SALES TRANSFORMATION-Customer Service New Associate-ETT (Algeciras)
🏢 Accenture
📍 Algeciras