Empresas:

A continuación se detalla todo lo que necesita saber sobre lo que implica esta posibilidad, así como lo que se espera de los solicitantes.

Arabella Golf Mallorca
POSITION PURPOSE

To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting

Receptionists and Concierges , maintaining a calm, professional environment at all times.

ESSENTIAL FUNCTIONS

Manages day to day operations, ensuring the quality, standards and meeting the expectations of

the customers on a daily basis

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise

negotiating with others

Prepare documentation for daily business.

Ensure prompt, efficient and courteous reception of guests.

Record and administer arrivals and departures.

Assist in training new staff members,



coach them and monitor their performance.

Ensure full liaison with other members of the team

Ensure the desk is covered at all times, allocating meal breaks sensibly.

Full awareness of current daily status of Hotel.

Be aware of daily functions, events, VIP and group arrivals.

Ensure smooth hand over to next shift. xkdbapo

Handling communication and recording of complaints.

To carry out any other duties as required

Strong communication with other departments, especially Reservations and Concierge

Strong relationship with guests and internal customers

Key relationship with Front Office Manager , and other HODs
Requisitos

:

📌 Supervisor/a Recepción (Castillo Hotel Son Vida) - (Islas Baleares)
🏢 Arabella Golf Mallorca
📍 Palma