Buscamos un Workplace – M365 SME - Nexthink

Key Responsibilities / Functional Skills: Nexthink

Sharepoint

Onedrive

Copilot

M365

Must-Have:

1.

Nexthink

Integration & Enablement

- Support deployment and configuration of Nexthink app.
- Collaborate with business units to identify use cases and drive adoption.
- Monitor Nexthink performance and user feedback to optimize usage.

2.

Microsoft

OneDrive/Sharepoint

- Administer OneDrive/Sharepoint services including folder synchronization and user support.
- Manage incidents and service requests related to OneDrive/Sharepoint.
- Ensure compliance with company policies and escalate issues when necessary.

3.

Messaging

Services (Exchange Online & On-Premise)

- Administer and manage Exchange Online and on-premise mail relay servers.
- Handle mailbox creation, distribution list management, and quota settings.
- Monitor mail flow, server health, and transport rules.
- Manage IP whitelisting for SMTP relay and ensure secure mail routing.
- Support mailbox backup and restore operations with defined SLAs (e.g., restore within 2 hours).

4.

Microsoft

Teams & Enterprise Voice

- Administer Teams environment including creation, permission management, and app store governance.
- Manage Teams obsolescence and assign enterprise voice numbers.
- Provide incident and request support for Teams and escalate as needed.
- Licensing & Capacity Management
- Manage M365 licensing via Active Directory groups.
- Perform regular license cleanup and capacity reviews.
- Escalate license availability issues to relevant teams.
- Monitoring & Reporting
- Monitor service health using Exchange Online portal and Centreon.
- Generate KPI reports on usage, performance, and security status.




- Provide dashboards and insights to IT Operations and Governance teams.
- Security & Compliance
- Ensure secure communication channels and apply DMARC, SPF, DKIM policies.
- Implement multi-factor authentication for remote access to messaging systems.
- Comply with customer Cybersecurity Charter and data protection standards.

8.

Copilot

Integration & Enablement

- Support deployment and configuration of Microsoft Copilot features across M365 apps.
- Collaborate with business units to identify use cases and drive adoption.
- Monitor Copilot performance and user feedback to optimize usage.

Good to have

- Manage and maintain SCCM and Intune packages, configuration profiles, and compliance policies.
- Experience resolving endpoint devices incidents on remote.
- Oversee monthly OS patching for Windows systems across IT and OT environments.
- Monitor patch deployment status and generate compliance reports.
- Ensure application compliance on end-user devices and coordinate with field engineers for issue resolution.
- Handle mobile device management tasks such as remote wipe, synchronization, and profile updates.
- Package and update end-user applications (e.g., VLC, 7zip) and coordinate deployments.
- Generate monthly reports on patching compliance, deployment success, and device health.
- Conduct deployment testing and monitor success/failure rates.
- Hands-on experience on SCCM 2012 and above versions.
- Expertise in package deployment, Software Updates with Intune or SCCM.
- Coordinate with onsite teams for interventions and escalations.
- Participate in change management and continual improvement initiatives.
- Good knowledge of Power Shell scripting.
- Good communication skills.
- Basic Knowledge on SQL Server.

English C1

📌 Workplace –SME - Nexthink (Madrid)
🏢 TECDATA ENGINEERING
📍 Madrid