We're looking for a Customer Care Team Lead to join our Customer Care team in a key leadership role combining people management, account ownership, and operational excellence.

Reporting directly to the Customer Care Manager, you'll lead a team of 3 specialists based in Madrid while overseeing a portfolio of strategic international accounts. As you become familiar with our products, processes, and business, you'll progressively take on greater ownership of team coordination, operational improvements, and cross-functional initiatives.

This is an opportunity to make a real impact—leading people, working closely with multiple business areas, and helping shape the future of the department.

What You'll Be Doing

- Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance.

- Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle.

- Coordinate complex orders from receipt through production, delivery, and invoicing, working closely with Planning, Supply Chain, Production, and Project Management.

- Act as the main escalation point for operational issues, claims, and non-conformities, driving timely resolution.

- Build trusted relationships with clients and key internal stakeholders across the organization.

- Identify opportunities to improve workflows, enhance operational efficiency, and simplify day-to-day processes.





- Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects.

- Balance leadership responsibilities with hands-on account management, acting as a key point of reference for both the team and the business.

What We're Looking For

Experience & Skills

- Solid experience in order management, account coordination, customer operations, or similar roles within an industrial or manufacturing environment.

- Previous experience leading or coordinating teams.

- Strong stakeholder management skills and the ability to work across multiple departments.

- Excellent communication, organization, and problem-solving abilities.

- Fluent English.

- Availability for occasional travel.

Why Join Us

- Work on cutting-edge digital currency and security solutions.

- International and collaborative team environment.

- Flexible working model (3 remote days/week).

- Career development, coaching, and continuous learning opportunities.

- Flexible compensation, private benefits, and additional perks.

- Opportunity to influence both product strategy and technical direction of a integral platform.

Interested?

Apply directly!

$$ $$ HR Team Spain $$ [email protected] $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career;_job_req_id=27389&career;_ns=job_application

📌 Client Services - Team Lead (Madrid)
🏢 Reconocida empresa
📍 Madrid