Job Title

Technical Support Advisor L2 (English and Spanish - speaking) - Hybrid MA05

Job Title

Technical Support Advisor L2 (English and Spanish - speaking) - Hybrid MA05

Job Description

Key Figures:

Scope of the job: a brief description of your role as a general

At Mahle SBS a Customer Service Representative provides technical support and assistance to customers via e-mail and phone. Addresses, responds and resolve to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance. Provides response in a timely manner to customers queries and focuses on building close long-term client relationships.

We are looking for a passionate candidate with a high sense of Teamwork.

Main Responsibilities, Tasks And Required Skills

Key Responsibilities & Tasks:

- Delivers training to OEM´s and assemblers as per request and business needs.
- Deploys high level knowledge in the market and collect information for corrective action & improvement.
- Takes control of OEM´s claim by escalating to key company areas if necessary.
- Coordinates with Supply Chain department for parts pick-ups and replacement shipments.
- Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic

- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Prepares customer reports to track progress on improvement actions
- Performs other related duties as assigned.

Required Skills

- Bike industry or mechatronic background is important
- Excellent verbal and written communications skills
- Excellent interpersonal and computer skills
- Proficient in customer focus skills
- Professional and pleasant telephone and face to face manner
- Availability to travel and visit customers when required
- Strong analytical and problem solving skills
- Excellent time management and organizational skills

Necessary Qualification

Academic background:

Working Experience

Technical competences

Languages (level)

Other Skills





- High School graduate or Higher
- At least 3 years’ experience in customer service environment
- MS Office Package / MS Dynamics 365 / SAP
- Spanish (Native) / English (Proficient)
- Logistics knowledge / Training Skills / Innovation skills

Experience The Power Of a Game-changing Career

Are you passionate about technical support and delivering outstanding customer experiences?

We're a global technology and services leader that powers the brands of the future. We help some of the world's leading companies deliver exceptional customer experiences through innovative technology and expert support.

As a Technical Support Advisor in Barcelona, you'll provide technical assistance to customers, resolve complex product inquiries, and help build long-lasting customer relationships while supporting a integral, industry-leading brand.

Career growth and personal development

We'll provide you with the tools, training, and support you need to succeed. At Concentrix, you'll have the opportunity to develop your technical expertise while working alongside experienced professionals in a collaborative, international environment.

What You Will Do In This Role

- Provide technical support to customers via phone and email, troubleshooting product issues and delivering timely, effective solutions.
- Guide customers through diagnostics, installations, maintenance, and product-related inquiries while ensuring an outstanding customer experience.
- Coordinate with internal teams to manage escalations, replacement requests, and issue resolution from start to finish.
- Deliver product training sessions to customers and partners,



helping them maximize product knowledge and performance.
- Monitor customer cases, prepare progress reports, and identify opportunities for product and service improvements.
- Build trusted relationships with customers by providing proactive support and maintaining high service quality standards.

Your Qualifications

- At least 3 years of experience in a customer service or technical support environment.
- Native or fluent English and proficient Spanish.
- Background in cycling, mechatronics, mechanical systems, or a related technical field.
- Strong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset.
- Experience using Microsoft Office, CRM, or ERP systems such as SAP or Microsoft Dynamics 365 is an advantage.
- Excellent communication, organization, and time management skills, with availability to travel occasionally when required.

What's In It For You

- Full-time 39 hours/week permanent contract Monday to Friday 09:00 - 18:00
- Salary range 22.500 euros gross/year + up to 2.400 euros gross/year in bonus
- Central office location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses

Experience the best version of you!

If you're passionate about technology, enjoy solving technical challenges, and want to make a real impact on the customer experience, we'd love to hear from you.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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📌 Technical Support Advisor (English and Spanish - speaking) - Hybrid (Barcelona)
🏢 Concentrix
📍 Barcelona