Overview

Job Title: Customer Service Representative (French- speaking) - On-site - Sport Clothing Industry AM03

Location: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12

Language Requirements: English, French (Required)

Time Type: Full time

Responsibilities

- Handle incoming customer contacts (via telephone, email, chat or other automated alerts) and solve users’ demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained

Qualifications

- Are proficient or bilingual in French and advanced in English
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to and understand the customers’ need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
- Passion for outdoor sports

What’s In It For You

- Full-time 39 hours/week, permanent contract:



Monday to Friday from 9:00 to 18:00
- Salary 18,978 euros gross/year + up to 2,400 euros gross/year in bonus
- Central office location in Malaga
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses

Concentrix is an equal opportunity employer. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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📌 Customer Service Representative (French- speaking) - On-site - Sport Clothing Industry (Benalmádena)
🏢 Concentrix
📍 Benalmádena