Trigyn has a contractual opportunity for an IT Service Desk Analyst. This resource will be working from the client site in Valencia, Spain.

Job Description:

The resources will be part of a small-sized IT Orchestration team that functions as a single point of contact for the clients. They will directly report to the Chief Digital Technology Hub Support Unit.

Functional Responsibilities:

- Act as the customer-facing point of contact for the clients.
- Document as-is procedures and propose improvements.
- Provide first-level technical support to end-users via phone, email, or ticketing system.
- Log, categorize, prioritize, and track incidents and service requests in the service management tool.
- Escalate work orders to the tier 2 engineers.
- Follow up on the clients’ service requests under their purview.
- Report on ticket volumes and related Service Level Agreements’ KPIs.




- Identify automation opportunities.

Required Experience, education, and skills:

- Minimum one year of experience within an ICT customer-facing support role.
- Demonstrated experience in working with Microsoft Office tools and other standard applications.
- High school diploma.
- Fluency in spoken and written English.

Desirable:

- Working knowledge of CRM or any call logging/ticketing software.
- Working experience with an international or culturally diverse organization.
- Knowledge of the use of artificial intelligence tools.
- ITIL Foundation certification.

Job Type: Contract
Contract length: 8 months

Pay: 85.00€ - 125.00€ per day

📌 IT Service Desk Analyst (Cuart de Poblet)
🏢 Trigyn Technologies
📍 Cuart de Poblet