pstrongService Operations Specialist /strong /ppbr/ppstrongKey Responsibilities /strong /pp(1) Service Operations Management /pp- Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
Por favor, asegúrese de leer completamente el resumen y los requisitos de esta ocasión de empleo que se detallan a continuación.
/pp- Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.
/ppbr/pp(2) Service Channel Management /pp- Manage and optimize offline service channels, such as 2B/2C on-site repair, postal-repair, etc.
/pp- Monitor and analyze the performance of offline service channels, improve service quality.
/pp- Customer and Supplier management, be responsible for service supplier capability improvement, to finally support customer satisfactory.
/ppbr/pp(3) Data Analysis and Reporting /pp- Collect and analyze data related to offline services, including service KPI and customer satisfaction to support decision-making.
/pp- Generate regular operational reports and present updates on service performance and improvement outcomes to management.
/pp- Provide optimization recommendations based on data analysis and drive continuous service improvement.
/ppbr/pp(4) Cross-functional Collaboration /pp- Work closely with product development, marketing, and sales teams to ensure alignment between services and overall business objectives.
/pp- Participate in cross-functional projects, coordinate resources, and resolve collaboration issues to ensure smooth project execution.
/ppbr/pp(5) Budget Management /pp- Develop and manage the budget for offline service operations,



ensuring efficient allocation and utilization of resources.
/pp- Monitor budget execution and adjust allocations as needed to achieve operational goals.
/ppbr/ppstrongQualifications /strong /pp- Bachelor’s degree or above, preferably in Marketing, Management, Telecommunications Engineering, Computer Science, or related fields.
/pp- At least 1 year of experience in offline service operations management; experience in multinational corporations or large enterprises is preferred.
/pp- Familiarity with the offline service market of mobile phone industry, with solid experience in customer service and operations management.
/pp- Experience in cross-functional collaboration and project management, with the ability to coordinate resources and drive project progress.
/pp- Proficiency in managing offline service tools and platforms, such as customer service systems and social media management tools.
/pp- Strong data analysis skills, with the ability to optimize service processes and user experience through data-driven approaches.
/pp- Fluent in English; proficiency in additional European languages (such as French, German, Spanish, etc.) is a plus, with the ability to communicate effectively with European teams and users.
/pp- A highly responsible and professional individual with an innovative mindset, strong execution and leadership skills, and the ability to perform under pressure while motivating teams to achieve operational goals.
/ppbr/ppstrongWork location: /strongMadrid, Spain, with frequent remote collaboration with teams across Europe. xqbhyrx
/ppstrongWorking hours: /strongFull-time; flexibility may be required to accommodate customers in different time zones.
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📌 EU - Service Operations Specialist (Madrid)
🏢 CareerWallet
📍 Madrid