Summary The Customer Service International Associate – Iberia is responsible for providing customer service and operational support across the Iberia region. This role serves as a key liaison between customers and internal teams, ensuring timely processing of customer requests, accurate system updates, and effective resolution of service-related issues. The position plays an important role in maintaining customer satisfaction while supporting daily business operations.

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What You Will Do

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- Upload and maintain customer and product information in InfoTip and other internal systems.

- Support the review and follow‑up of customer credit requests, coordinating with Finance and other stakeholders as needed.

- Review and process logistics and freight invoices, ensuring accuracy and timely resolution of discrepancies.

- Assist with the management and resolution of customer complaints, working cross‑functionally to provide timely responses and corrective actions.

- Provide customer support for Amazon accounts, including monitoring and responding to customer inquiries and emails.

- Process customer orders,



requests, and documentation in accordance with company procedures.

- Monitor and maintain customer records to ensure data accuracy and compliance.

- Collaborate with Sales, Supply Chain, Logistics, Finance, and other internal functions to support customer needs.

- Track and follow up on open customer service issues to ensure prompt resolution.
To Be Successful You Will Have

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- Bachelor's degree or equivalent work experience preferred.

- 1–3 years of experience in Customer Service, Sales Support, Logistics, or a related function.

- Strong organizational skills with excellent attention to detail.

- Ability to manage multiple priorities in a fast‑paced environment.

- Strong communication and customer service skills.

- Proficiency in Microsoft Office applications, particularly Excel and Outlook.

- Experience with ERP, CRM, or customer service systems is preferred.

- Fluent in Spanish and English (written and verbal). xqbhyrx Portuguese is a plus.

Location: Madrid, Spain (hybrid 3 days in office)

Reports To: After Sales and Training Manager

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📌 Customer Service Associate - Iberia (Logistics) (Madrid)
🏢 Irobot
📍 Madrid