Responsibilities
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- As a Product Adoption Specialist, you’ll be the first point of contact for customers in the Design & Manufacturing space as they begin their journey with Autodesk solutions

- Working across the EMEA region and reporting to the Manager of Emerging Business Customer Success, you’ll drive high-quality customer engagements through proactive outreach — via phone, email, and digital channels — to ensure customers are activated, onboarded, and set up for long-term success

- Your passion for technology, understanding of the D&M; industry, and ability to connect with customers across markets will make you an essential part of our general Customer Success team

- Serve as the primary contact for customers during product activation — guiding them through login, user assignment, and project setup

- Drive a high volume of quality engagements via phone, email, and other digital channels to maximize customer impact

- Develop and execute onboarding and adoption strategies that increase customer value and product usage

- Support customers through early product milestones, identifying and resolving friction points before they become risk

- Analyze activation and usage data to identify trends, surface insights,



and improve customer outcomes

- Collaborate cross-functionally with Sales, Channel Partners, and Support to drive customer success milestones

- Document all customer activity and opportunities accurately in Salesforce

Qualifications

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- Strong communication skills with the ability to explain technical concepts clearly to a range of audiences

- Familiarity with Autodesk Fusion or comparable D&M; tools (e.G. SolidWorks, CATIA, Siemens NX)

- Experience in a customer-facing role — Customer Success, Account Management, technical support, or similar

- Fluency in English and German (written and spoken)

- Comfortable managing multiple customer accounts and priorities simultaneously

- Proficiency in Salesforce or a similar CRM

- Knowledge of 3D modeling tools or cloud technologies

- Bachelor’s degree in Engineering, IT, or a related discipline — or equivalent experience

- Experience with SaaS, cloud-based software, or subscription business models

- Background in MFG, D&M;, PLM, or a related technical field

- Additional fluency in French or Italian

If this sounds like you — even if you don’t meet every qualification — please consider applying. xhfqzwm We value growth mindsets and potential just as much as experience.

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📌 Customer Success Specialist (Fusion - German Speaker) (Barcelona)
🏢 Autodesk
📍 Barcelona