Snr Quality Manager, Amazon Pick up and Return Point – Madrid, MD, ES

This Full time on site position offers great opportunities for career growth.

Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
Company Overview

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer centric company, where customers can find and discover anything they might want to buy online.

Amazon Hub Pick Up and Returns (PARP) is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points.

Role Summary

We are looking for a Quality Manager with a proven ability to deliver results and lead long term strategic initiatives to innovate our global operation. This position is a multi‑faceted role requiring the ability to balance strategy and execution.

Key Responsibilities

- Own and execute on opportunities for improving quality and customer experience—including driver delivery processes and counter associate operations—and reducing customer attrition through data analysis across the assigned Pick‑up Point network.
- Lead strategic projects with both local and worldwide scope, including new product and feature launches, process improvements, and geographic expansion within the EU region.
- Partner with the global Quality Management function and worldwide teams to innovate on behalf of the business, develop best practices, and ensure learnings are scaled globally.
- Drive strategic engagement with internal and external partners, both locally and across international stakeholders in different time zones and geographies.
- Own and contribute to regular reporting on business performance (WBR/MBR/QBR) at both local and worldwide level.
- Champion and lead a culture receptive and adaptable to business change,



influencing both local and general teams.
- Manage end‑to‑end quality processes for Amazon PARP Pick‑up Point products, ensuring alignment with worldwide quality standards and governance frameworks.
- Drive continuous improvement projects in installation, maintenance, and operational processes across the network.
- Monitor and manage performance of service providers—including installation and maintenance partners and internet service providers—escalating issues as needed to local and global leadership.
- Identify through analysis and execute on opportunities to improve customer experience and performance, sharing insights and recommendations with the worldwide Quality team to drive global impact.

About the Team

Amazon Hub Pick Up and Returns (PARP) Quality Team aims to provide best in class Customer, Store Associate and Driver experience for PARP deliveries and pickups.

BASIC QUALIFICATIONS

- Experience using Microsoft Excel to manipulate and analyze data.
- Experience with SQL.
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent.
- Experience in business‑process design or equivalent.
- Experience presenting to senior leadership.
- Experience in quality or customer‑facing role.
- Bachelor's degree, or MS degree.
- Speak, write, and read fluently in English.

PREFERRED QUALIFICATIONS
- Experience using Salesforce (or other CRM tool) or BI tools.
- Experience working within a high‑growth, technology company.

Equal Opportunity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. xhfqzwm We value your passion to discover, invent, simplify and build.

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📌 Snr Quality Manager, Amazon Pick Up And Return Point At Amazon.Com (Madrid)
🏢 Amazon. Com
📍 Madrid