Your role
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Allocated to our Packaging Technologies organization we are looking for a highly motivated and proactive team member in the position of Customer Service Desk Team Lead Europe. This is a permanent and full-time position, leading a team of 8 multi-skilled professionals.

Key responsibilities

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- Responsible for providing local and regional business support within Sales & Distribution (SD), ensuring efficient Order-to-Cash processes and operational performance. This includes managing approvals, monitoring order fulfillment, handling shortages, and supporting audits and team training.

- At a regional level, you drive process improvements and harmonization, implement new tools and workflows, and ensure strong cross-functional collaboration. You also support sales teams in strategic initiatives and special projects.

- In your project management role, you coordinate regional and global initiatives, act as a key contact for SAP SD/O2C implementations, and lead process design and improvements in collaboration with IT.

- Additionally,



you focus on team development and onboarding, training members on key frameworks (AACC), and promoting efficiency, simplicity, and effective communication across teams.

Profile

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- At least 5 years of business experience in an OTC function in a multinational company as a team leader.

- Project experience is valuable.

- Fluency in English (mandatory).

Skills and Competencies

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- Strong communication and interpersonal skills.

- Effective collaboration with internal teams and external partners.

- Ability to understand and define business and project needs.

- Adaptable and self-motivated team player.

- Comfortable working in an international environment.

- Able to work independently and take initiative.

- Flexible and highly collaborative across all company levels.

Others

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- Position based in Spain (El Prat de Llobregat, Barcelona).

- Work permit is requested. xhfqzwm

Your Application

If your background and personal experience fits this profile, please send us your complete application via LinkedIn.

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📌 Customer Service Desk Team Lead Europe (Barcelona)
🏢 Archroma
📍 Barcelona