Job Description

The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents required repairs and parts replacements, ensuring alignment with team members to achieve repair facility KPIs.

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Key Job Responsibilities

- Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
- Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service.
- Ensure compliance with all insurance client requirements, processes, and metrics.
- Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
- Communicate all customer requests and needs to appropriate team members.
- Provide positive energy when greeting customers in person and on the phone.
- Understand all required Insurance programs and procedures.
- Participate in daily production walks with the Management Team, as needed.
- Support all team members when required.
- Participate in monthly Health & Safety and staff meetings, if required.
- Attend training, information sessions and workshops recommended by Store Manager.

Minimum Education And/or Experience
- Knowledge of repairs and OE guidelines.
- High School Diploma or equivalent.
- Awareness of where to look for answers.
- Basic computer skills.




- Compliance with DRP’s minimum of 1-year experience.

Required Knowledge, Skills & Abilities
- Awareness of where to look for answers.
- Basic computer skills.
- Compliance with DRP’s minimum of 1-year experience.
- Must be willing to complete I-CAR Training.
- Valid driver’s license.

Benefits
- Annual paid time off (PTO) plans.
- Two weeks paid parental leave for full‑time employees working a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental & vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer‑paid short‑term disability & life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non‑prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option available.

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit to learn more about our company.

Equal Opportunity Employer

Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply. The physical demands of this job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Compensation

Estimated $49,000 – $70,000 per year. Commissions based on location and metrics. Bonus opportunities may be available.

Acknowledgement

At the Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants. xhfqzwm All hiring decisions are made by real people who review each application individually.

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📌 Collision Estimator (Cuenca)
🏢 Gerber Collision & Glass
📍 Cuenca