Empresas: Minor Hotels Europe Americas The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe. Functions: - Support agents on their daily tasks - Detect improvement areas within the team by monitoring agents' handlings and providing feedbacks, setting action plans and following-up on them.
- Work closely with the Training and Quality Team in order to make the team provide an excellence service to our customers - Define prioritizations in order to achieve our goals and organize the team accordingly.
- Go outside the box and detect improvement areas in order to have more efficient process and procedures Requirements: -Have experience in Groups and Events handling and/or the Hotel Sector.




- Be a goal-driven, determined person being able to meet deadlines and work well under pressure.
- Have the ability to effectively multi-task and juggle multiple responsibilities at once - Cooperative and communicative attitude with co-workers, managers and employees.
- Excellent communication skills and ability to lead and guide - Organized and methodical person - Critical thinker and problem-solving skills essential Offered - Commissions as a percentage of objectives.
-Ticket Restaurante.
- hybrid work model. Monday to Friday. Time slot 08:00-20:00h - Salary: 27.682,30 b/a Requisitos :

📌 Coordinador/A Ggt Madrid - (Madrid)
🏢 Minor Hotels Europe and Americas
📍 Madrid