- Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
- Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
- Advise and assist customers in maintaining their use and configuration of the software solution(s).
- Configure the system as per defined requirements using the software user interface.
Collaboration
- Collaborate with other team members on complex issues/requirements.
- Coach new team members.
- Participate in brainstorming sessions and contribute with creative ideas.
Other responsibilities
- Attend customer meetings and calls as and when required.
- Provide training to customers on existing functionality. xhfqzwm
- Perform additional duties as needed.
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📌 Technical Support Specialist (Barcelona)
🏢 UL Solutions External Career Site
📍 Barcelona
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