Dutch-Speaking Customer Support Agent — Málaga or Alicante, Spain
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Málaga or Alicante, Spain | On-site | Permanent contract
Start dates: August & September 2026
The opportunity
Join an international customer support team based in Spain, working for a leading Dutch telecommunications brand. Youll be part of a dynamic, multilingual team handling customer inquiries across service, technical support, and fiber optic topics — all in Dutch.
This is not cold calling or outbound sales. Youll be supporting existing customers with billing, subscriptions, technical troubleshooting, and general account advice.
What you'll do
Handle customer inquiries by phone, chat or email in Dutch
Provide support across service, technical and fiber optic topics
Identify upselling and cross-selling opportunities as part of the role
Ensure customers stay connected and satisfied
What we're looking for




Native or near-native Dutch speaker (mandatory)
Good level of English
Customer service experience is a plus — but not mandatory
EU passport or valid right to work in Spain
Available for one of the upcoming start dates
Working hours
Monday to Friday: 08:00–20:00 (rotating shifts)
Saturday and Sunday: 09:00–17:30
Mandatory availability on Monday mornings and three evening shifts per week (including Friday evenings)
Salary & contract
Permanent contract under Spanish labor law
Salary xhfqzwm from €1,342 to €2,094 gross/month depending on hours (25h to 39h per week)
2-month probation period
Relocation support
Option 1: Company accommodation — 3 months shared housing provided (summer period)
Option 2: €1,500 relocation bonus + up to €500 travel reimbursement
Option 3 (domestic within Spain): €750 relocation bonus + up to €125 travel reimbursement
Training
4 weeks of paid training including classroom, on-the-job and coaching sessions.

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