Job Description
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We are seeking a Senior UI/Visual Designer to join our team and play a pivotal role in improving Zooplus' customer experience through scalable design work, UI, interaction and systems design.

In this role, you will be one of our main contributors to the work in the design system and core design libraries by focusing on elevating the experience of Zooplus to become more branded, engaging and increase the usability.

Key Responsibilities

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- Partner with data and research teams to drive design decisions, applying insights to design work.

- Execute ideas into tangible, well‑designed prototypes for user testing.

- Ensure the work is scalable and modular and helps with automation and personalization of pages across web and app.

- Design accessible and inclusive experiences.

- Set the standards for engaging design for Zooplus in web and app experiences.

- Ensure designs can be integrated into our design systems.

- Lead exploration of AI and automation tools to scale and optimize design system workflows.

- Identify gaps in the design system and propose scalable, sustainable solutions.

- Explore and integrate relevant design trends and user‑centric developments.

- Actively involve stakeholders in the design process, understanding their needs and tailoring design outputs to align with expectations.

- Maintain alignment with stakeholders to ensure business goals are met and communicated effectively.





- Build strong relationships and synergy with brand and marketing teams to ensure consistent and high‑quality experiences across all touchpoints.

- Mentor juniors through work reviews and day‑to‑day coaching.

- Facilitate design sprints, rapid prototyping, design explorations and lead workshops needed to go from research to concept to prototype efficiently and collaboratively.

- Demonstrate solid understanding of how design work aligns with team KPIs, contributing to business objectives.

- Use data and research results to drive proactive decision making and help the company create customer‑centric experiences.

- Effectively communicate design decisions and their rationale, translating complex concepts into clear, actionable stories for diverse audiences.

- Present results and insights in an accessible way for both technical and non‑technical stakeholders.

- Help the company understand and experience the power of design in relation to customer relevance and growth.

- Propose new ideas and solutions to improve projects and their business impact, continuously refining service design strategies.

- Manage timelines and deliverables for large‑sized projects, ensuring projects are completed on time and meet quality expectations.

- Adapt to shifting priorities while ensuring work stays aligned with project objectives and deadlines.

Qualifications

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- Degree in UX/UI Design,



Visual, Interaction Design, or a related field.

- 6+ years of experience in visual/UI design.

- Proven ability to lead and manage sizeable projects from concept to completion while maintaining alignment with business goals.

- Strong understanding of design methodologies.

- Experience with design tools such as Figma, Mural, SharePoint, Baymard, Creative Suite, and PowerPoint.

- Ability to collaborate effectively with cross‑functional teams, including product owner, marketing and sales manager, other UX/UI designers, and data analysts.

- Excellent English communication skills, with the ability to clearly articulate design decisions and insights.

- Ability to handle competing priorities and manage timelines effectively.

Preferred Skills

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- Experience in e‑commerce or digital product design.

- Familiarity with agile methodologies and working within agile teams.

- Experience in analyzing and applying customer insights to inform design decisions.

Benefits

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- Hybrid working: 60% of your time in the office and 40% at home;
option to work for 20 days abroad in approved countries.

- Development opportunities to shape your career path.

- Excellent training and support.

- Wellbeing offers.

- Subsidised transport or bike leasing.

- 20% discount across all company products. xhfqzwm

Equal Opportunity Statement

At Zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

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📌 Sr Visual / Ui Designer (All Genders) (Madrid)
🏢 zooplus
📍 Madrid