Customer Experience & Solutions Specialist (Madrid)

Customer Experience & Solutions Specialist (Madrid)

05 ago
|
Bacardi
|
Madrid

05 ago

Bacardi

Madrid

## Global Markets: Global Sales & Structuring Management Office SpecialistSolicitarremote type:
On Sitelocations:
28050, MADRID, Madridtime type:
Full timeposted on:
Publicado hoytime left to apply:
Fecha final: 23 de julio de 2026 (Quedan 9 días para realizar la solicitud)job requisition id:
JR **¿Te entusiasma hacer crecer tu carrera?**BBVA es una compañía global con más de 160 años de historia que opera en más de 25 países donde damos servicio a más de 80 millones de clientes. Somos más de 121.000 profesionales trabajando en equipos multidisciplinares con perfiles tan diversos como financieros, expertos legales, científicos de datos, desarrolladores, ingenieros y diseñadores.**Conoce más sobre el área:**The GSS Management Office is a transversal function within Global Sales & Structuring, **acting as a strategic partner**to senior management and supporting the execution of the Global Markets commercial agenda.Working across sales teams (value chains), products and geographies, the team **coordinates strategic initiatives, monitors business performance, strengthens governance frameworks and facilitates decision-making** through close interaction with Front Office, Product Specialists, Trading, CIB Coverage teams and corporate functions.Beyond coordination, the Management Office plays a **central role in identifying business opportunities, challenging existing ways of working and driving initiatives** that improve commercial effectiveness, organisational alignment and execution across GSS.This is a **high-exposure position****,** offering the opportunity to work directly with senior management and Front Office teams while contributing to some of the most relevant strategic priorities within Global Markets.**Sobre el puesto******Who we are looking for:****We are looking for an **intellectually curious, highly driven and entrepreneurial professional**who enjoys solving complex business problems,



working in ambiguous environments and taking ownership beyond predefined responsibilities.The ideal candidate is someone who **naturally builds relationships** across the organisation, is comfortable interacting with senior stakeholders and Front Office professionals on a daily basis, and seeks to
understand how the business really works by engaging directly with the teams.Success in this role requires much more than **strong analytical capabilities****.** It demands **strategic thinking, intellectual curiosity, excellent communication skills and the confidence to independently lead initiatives, challenge the status quo** when appropriate and **transform ideas** into tangible business improvements.The successful candidate **should feel equally comfortable discussing strategic priorities with senior management, coordinating cross-functional initiatives and deep-diving into operational or commercial topics** to become a trusted partner for the business.****Main responsibilities:***** Support the **definition and execution of the strategic roadmap** for Global Sales & Structuring, ensuring alignment with the broader Global Markets strategy.* Independently**lead strategic workstreams from problem definition through implementation****,** coordinating stakeholders across Integral Markets, CIB and corporate functions.* **Coordinate and monitor strategic initiatives across value chains, products and regions**, tracking progress,



identifying risks and facilitating informed decision-making.* Develop**business analyses and strategic recommendations** to support senior management in defining priorities and making decisions.* Build strong relationships across Front Office and support functions to **understand business challenges first-hand** and **identify opportunities for improvement.*** **Challenge existing processes, organisational setups and ways of working**, proposing pragmatic solutions that enhance commercial effectiveness and organisational efficiency.* **Prepare executive presentations, business updates and management materials** for senior governance forums.* Support the governance of GSS through the **organisation of steering committees, management meetings and strategic forums.*** **Monitor commercial activity and key business indicators****,** identifying trends, risks and opportunities requiring management attention.* **Develop subject matter expertise across different areas** of the Global Markets franchise, becoming a trusted business partner for both management and Front Office teams.* **Facilitate alignment among multiple stakeholders** with different priorities, helping drive consensus and execution across strategic initiatives.* Contribute to **fostering a culture of collaboration, continuous improvement and execution excellence** across the organisation.****Qualifications:***** **Min. 4 years of experience in strategy consulting, investment banking, business management, corporate development** or **strategic planning** within leading financial institutions or top-tier consulting firms.* Strong academic background from a leading Business School, Engineering School or equivalent quantitative discipline.* Solid understanding of **Global Markets and Front Office business dynamics.*** Previous experience in**Sales, Trading, Structuring, Research, Strategy or other Front Office functions would be highly valued.*** **CFA designation**(or progress towards the CFA Program) would be considered a strong plus.* Advanced PowerPoint and Excel skills.* Full professional proficiency in **English & Spanish** is mandatory.**Habilidades:**Empatía, Ética, Innovación, Orientación al cliente, Pensamiento proactivo#J-18808-Ljbffr

📌 Customer Experience & Solutions Specialist (Madrid)
🏢 Bacardi
📍 Madrid

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