05 ago
|
Webfleet Solutions
|
Barcelona
05 ago
Webfleet Solutions
Barcelona
At Webfleet Solutions we are looking for a Junior Field Service Project Manager to own the deployment of our automotive telematics solutions across the French market. In this role, you will manage our network of third-party Installation Partners (IPs), coordinate complex customer deployments, and ensure operational excellence throughout the entire installation process.
You will act as the operational owner of Field Services in France, leading approximately 800 vehicle installations per month while driving partner performance, controlling service costs, and delivering successful rollouts for our strategic customers. This is a hands-on operational role requiring strong project management, stakeholder management, commercial awareness, and the ability to drive results through external partners.
Here's a little taste of your challenge:
Project Delivery
Coordinate and manage complex installation projects for key customers in France, including high-volume deployments requiring tailor-made adjustments such as additional hardware, software integration preparation, or non-Webfleet hardware.
Act as the main Webfleet point of contact throughout customer deployments, ensuring effective coordination between internal teams, installation partners, and customers.
Represent the Field Services department internally for the French market by presenting key operational metrics, project progress, risks, and improvement actions.
Support the Sales organization throughout the customer lifecycle, from pre-sales activities to contract execution and deployment.
Ensure projects are delivered on time, within agreed service levels, and with a strong customer experience.
Installation Partner Performance & Cost Control
Manage and continuously optimize the network of third-party Installation Partners across France.
Monitor partner performance through key performance indicators (KPIs), including work order completion times, service quality, no-shows, SLA compliance, and customer satisfaction.
Regularly review and renegotiate commercial agreements with installation partners, including pricing, contractual conditions, and service commitments, using operational performance data to drive improvements.
Validate quotations and invoices, ensuring all charges comply with contractual agreements and challenging unjustified costs when necessary.
Identify and implement cost optimization initiatives while maintaining high service quality.
Onboard and train new Installation Partners, conduct SLA reviews, and manage partner performance, including corrective actions, volume redistribution, or partner replacement when required.
Work closely with Customer Support, Customer Success Management, Sales, Finance, and the Quality Coordinator to ensure accurate invoicing and effective cost control.
Strategic Accounts & Customer Deployments
Own the end-to-end delivery of complex deployments for strategic customers and pilot projects.
Participate in rollout planning sessions with customers and internal stakeholders, including
📌 Junior Field Service Project Manager (French Speaker) (Barcelona)
🏢 Webfleet Solutions
📍 Barcelona