-Support the overall service sales process:
- Prepare and submit to Customers on-demand service sales quotations.
- Creation and management of new material through Ticket management process. (GRPL / GTL Alignment)
- Support to the Automatic Lead Generation Initiative (Obsolescence management, Automatic contract renewals, Warranty extensions,…)
- Keep track of Customer equipment calibrations and repair jobs to keep the Sales team informed.
- Submit queries to the Service center regarding capacity, availability, escalations, etc.
- Customer service: provide information to Customer’s basic inquiries on the status of their equipment.
- Service Scalations
- Support to Channel Business Partners Management
- Lead Management: qualify Leads and assign them to Sales. May act as first Sales Lead contact.
- Conduct Customer satisfaction surveys
- Clean and maintain Customer database in the Company CRM
- Sales Reporting: Analyze sales metrics and handle pipeline / POS reporting, to measure sales performance.
- Support Customer events with Demo Units coordination
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📌 Hybrid Solutions Inside Sales Engineer (Madrid)
🏢 Proarcai
📍 Madrid