05 ago
|
Cloudbeds
|
Barcelona
05 ago
Cloudbeds
Barcelona
Cloudbeds, a fully remote hospitality software company, is seeking a Customer Support Manager for Europe to lead a team of Customer Support Leads. You’ll bring hands-on hotel operations experience to every escalation and coaching conversation, and you’ll help hoteliers resolve issues quickly.
You’ll own support metrics (CSAT, NPS, SLA, FCR), partner cross-functionally with Product and Engineering, and hire, develop, and retain team members while modeling an ownership mindset in a fast-paced,
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📌 Customer Support Manager - Europe (Remote, Hospitality AI) (Barcelona)
🏢 Cloudbeds
📍 Barcelona