PARTNERSHIPS MANAGER

Location: Barcelona (Hybrid) or Seville

? Own and scale outsourced operations performance

Are you experienced in managing external partners and driving operational performance through data and structure?

We're partnering with a fast-scaling technology business to hire a Partnerships Manager to lead the relationship, governance, and performance of outsourced customer operations.

This is a high-impact role with full ownership of vendor performance and a direct impact on customer experience.

? What you'll be doing

- Own and manage relationships with outsourced service providers (BPOs)
- Lead governance forums (weekly, monthly, quarterly reviews)
- Monitor and improve performance across key KPIs (CSAT, SLA, resolution times)
- Manage vendor scorecards, performance plans, and escalations
- Oversee capacity planning, forecasting, and budgeting
- Ensure partners align with internal processes and quality standards
- Drive continuous improvement initiatives,



including automation and efficiency

What we're looking for

- 5+ years' experience in vendor management, BPO, or operations
- Strong understanding of customer support operations and CX metrics
Experience managing performance via KPI frameworks
- Exposure to forecasting, capacity planning, and commercial management
- Ability to manage external partners and internal stakeholders effectively
- Strong analytical and problem-solving skills
- Fluent English, Spanish strongly preferred

? You'll thrive here if you:

- Take full ownership of outcomes, not just processes
- Are confident holding external partners accountable
- Enjoy working with data to drive performance improvements
- Are comfortable in fast-growing, evolving environments
- Like balancing operational detail with strategic thinking

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📌 PARTNERSHIPS MANAGER (Cataluña)
🏢 Momentum Global
📍 Cataluña