We're Hiring: German-Speaking Customer Support Advisors | Hybrid | Sofia, Bulgaria

Looking for your next international career opportunity? Join a leading customer support team in Sofia, Bulgaria, and become part of a dynamic, multicultural workplace where your language skills are valued and your career can grow.

Location: Sofia, Bulgaria

Key Information

- Work Model: Hybrid
- Schedule: Rotating shifts, Monday to Sunday
- Working Hours: Adaptable shift options available
- Salary: Competitive salary package

What We Offer

- Competitive salary and attractive benefits
- Performance-based incentives
- Comprehensive paid training and structured onboarding
- Health and wellness benefits
- Continuous learning and professional development
- Clear career progression and internal growth opportunities
- Supportive, collaborative, and multicultural work environment

Responsibilities

- Provide customer support via inbound calls.
- Analyze and resolve customer inquiries efficiently.




- Assist customers with administrative and technical topics, including products, services, and billing.
- Update customer information in internal systems.
- Escalate complex cases to the appropriate departments when necessary.
- Identify sales opportunities while maintaining high levels of customer satisfaction.

Requirements

- German: C1/C2 proficiency (speaking, reading and writing)
- English: B2 or higher.
- Excellent communication and problem-solving skills.
- Customer-oriented mindset with strong interpersonal skills.
- Basic computer skills and the ability to learn new systems quickly.
- Previous customer service experience is an advantage but not required.
- Must have valid work authorization in Bulgaria.

Interested? We'd love to hear from you!

Send your updated CV to:

#J-18808-Ljbffr

📌 German Speakers – Exciting Customer Support Opportunity in Sofia (Madrid)
🏢 CBTALENTS
📍 Madrid