Job Description

Seeking a Manager – Process Excellence to drive transformation across People Operations by redesigning HR processes, improving efficiency, and enabling automation. This role focuses on standardizing workflows, reducing manual effort, and enhancing the employee and manager experience through digital solutions, with a strong emphasis on Oracle HCM and ServiceNow (HRSD). The role will drive process standardization, continuous improvement, and adoption of scalable service delivery solutions across the employee lifecycle. This is a hybrid position and can be based in Basingstoke (UK), Barcelona (Spain), or Warsaw (Poland).

Responsibilities

Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, and scalability
Lead continuous improvement initiatives using data, feedback, and operational metrics
Conduct process reviews, identify root causes, and implement sustainable improvements
Reduce cycle times, errors, rework, and off-system/ad hoc requests across core HR processes




Build reporting and dashboards to provide visibility into performance and improvement opportunities
Partner with regional People Ops, COEs, and cross-functional teams to drive alignment and lead change management efforts
Establish and drive integral process standards, templates, and documentation across People Operations
Identify and implement automation opportunities using Oracle HCM, ServiceNow (HRSD), and other digital tools
Partner with HRIS and HRIT teams to prioritize and deliver system enhancements and process improvements
Drive adoption of HR Service Delivery (HRSD) models and self-service solutions to reduce manual work and improve user experience.

Qualifications

Preferred Education

Bachelor’s degree in Human Resources, Business Administration, Operations, or a related field
Master’s degree (MBA or equivalent) is preferred

Preferred Experience

10-14+ years of experience in HR Operations, Shared Services, or HR Service Deliver

📌 Manager, Process Excellence (Barcelona)
🏢 UL Solutions
📍 Barcelona