Company
A leading international retailer with 570,000 employees worldwide in 33 different countries and over 13,700 stores, has stablished in Barcelona an IT HUB as part of his IT division, responsible for the selection and provision of IT infrastructure, IT platforms and business applications.
With our agile mentality we are looking for people that is willing to make an impact on projects and solutions used worldwide by millions of customers.
Agrupa Integral Talent collaborates with our client to attract the best talent for its ITHUB located in Barcelona. We are looking for open-minded colleagues with passion for technology. We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress. We are looking for candidates who contribute their innovative ideas and go-getter mindset to tackling future challenges.
If you feel ready and think this opportunity is for you, we would be happy to meet you.

Job Objectives
Our client’s customer service is not your standard call center.



With over 30 locations and a highly motivated business department, we are bursting with ideas. Your mission? You are the linchpin of our Salesforce Service Cloud. You listen, advise the business units as an equal partner, and translate complex business challenges into elegant, scalable Salesforce solutions. You are the guide who ensures that despite maximum individualization and customization, we never lose sight of the big picture.

Main tasks
Sparring Partner: Evaluate new ideas, challenge the status quo, and demonstrate what is possible with Lightning Flows, Omni-Channel, and AI support (Einstein, Cognigy).
Business-IT Interface: Act as the bridge between the business units, development teams, and infrastructure operations to translate complex challenges into elegant solutions.
Continuous Improvement: Identify potential system enhancements, drive them within the team, and help prioritize the roadmap to avoid technical ballast.
Foresigh

📌 Salesforce Service Cloud Consultant for international IT Hub (Barcelona)
🏢 Agrupa Global Talent
📍 Barcelona