We are looking for a Head of Customer Payment & Recovery to join our growing Customer Marketing Team based in Madrid and supporting 5 countries across Latin America.

Verisure is a leading provider of professionally monitored security solutions . Our business model integrates product development, design and sales with installation, service and a 24/7 professional monitoring solution. Our range of products includes home security, fire and water safety, personal security and smart home systems. Thanks to a strong focus on high quality, the company’s customers are amongst the most satisfied and loyal in the industry.

Over the past years, Verisure has experienced an exceptional and resilient financial performance with a very long-track record of double-digit growth - thanks to continuous drive for Innovation, our very sophisticated Go To Market and replicable business model for expansion into new countries.

Role purpose:

Lead the Customer Payments & Recovery strategy to maximize cash collection,



reduce payment defaults and optimize the financial performance of the recurring revenue portfolio while preserving customer lifetime value and customer experience.
The role is responsible for continuously improving the customer payments and recovery strategy, partnering with local markets to maximize payment success rates, reduce involuntary churn, optimize payment journeys, and balance collection performance with customer retention and long-term profitability.
The candidate will join the LatAm Customer Value Management team.

Main functions and tasks:
- Review and improve the end-to-end Customer Payments & Recovery strategy across the full customer lifecycle.
- Design and optimize payment strategies to maximize successful collections and minimize payment failures.
- Develop proactive delinquency prevention initiatives to reduce payment defaults and involuntary churn.
- Define differentiated payment and recovery treatments based on customer value, payment behavior and risk pr

📌 Head of Customer Payments (Comunidad de Madrid)
🏢 Verisure España
📍 Comunidad de Madrid