At Now Health International, we are seeking a motivated and customer-focused Customer Service Representative to join our Madrid team. The idóneo candidate will be passionate about delivering exceptional service and supporting our members with professionalism and care. If you thrive in a fast-paced, multicultural environment and are committed to making a positive impact, we would love to hear from you.

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Qualifications & Skills Required:
Qualified to a degree level. Industry-specific qualifications are desirable but not essential.
Comprehensive working experience in a customer service delivery environment within the Medical Insurance sector. Candidates with a general insurance background will also be considered.
A demonstrable track record of providing excellent service to people at all levels in a multi-cultural, collaborative, team-oriented environment.




Fully conversant with Microsoft Office; experience of using industry specific technology and/or the ability to quickly grasp new systems following training. Experience in working with a CRM system whereby all details of the customer, communication and service levels can be maintained and monitored is preferred.
Willing to thoroughly learn and understand the plans and policies offered by the company.
Able to work weekends and extended hours on occasions when required.
Excellent written and spoken English. Candidates with broader language capabilities will have a distinct advantage
Main Responsibilities:
As the primary contact for individual members, intermediaries, and corporate clients ("customers"), always maintain highly professional and courteous communications.
Handle enquiries received via telephone, email and letter, Live Chat and WhatsApp ensuring that the company's brand values, principles, and styles are adopted and utilized for all external communication.
Maintain excellent

📌 Customer Service Representative (Madrid)
🏢 Now Health International
📍 Madrid