GBS User Experience Manager (UX)
The purpose of this role is to shape, govern, and continuously evolve user and service experiences within entire Bayer by embedding a strong UX‑ and service‑centric mindset and perspective into how processes and collaboration practices, and capability building are designed, delivered, and improved end‑to‑end.

Acting as both a strategic UX expert and a constructive challenger, the role translates insights from the Voice of Customer, experience data, and external best practices into measurable experience improvements, enabling scalable, high‑quality services that deliver tangible business impact.

Key Responsibilities

Own and evolve the UX strategy to align with organizational objectives, positioning experience (Employee, User and Service Experience) as a structural lever for operational success

Drive and ensure consistent, high‑quality user and service experience across functions and become an end‑to‑end expert for UX processes and methodologies

Drive and run the Stakeholder and UX Surveys and UX maturity assessment,



within organization and translate the insights into clear improvement roadmap

Play an active role in strategic cross‑functional UX initiatives, driving user and customer centricity by orchestrating and synthesizing qualitative and quantitative UX research to identify user needs, pain points, and experience gaps across end‑to‑end services

Enable and coach UX managers/designers and drive a strong UX community of practice with the objective of scaling UX initiatives across the org, and reuse of UX assets.

Leverage external market insights, peer/industry benchmarking, establish and moderate cross‑industry roundtables to identify disruptive practices and translate them into concrete enhancements

Develop and implement metrics to measure the impact of UX initiatives on business outcomes. This includes tracking user satisfaction, operational performance, and financial metrics to ensure that experience improvements transla

📌 GBS User Experience Manager (Bellprat)
🏢 Bayer
📍 Bellprat