About Us
JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.
Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.

Context of the Positio
nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized general capabilities into localized execution




.This position is designed for a highly organized, detail-oriented logistics coordinator who excels at system-driven exception management, problem-solving, and cross-functional communication within a high-volume transport network
.The Mission & Core Scop
- eThe Mission: Monitor, track, and rapidly resolve all delivery exceptions, customer claims, and carrier transport issues via the corporate work order system, minimizing delivery cycle times and safeguarding the customer experience
- .The Scope: You will take full operational ownership of the ticketing and work order queue for Madrid delivery operations, serving as the critical administrative bridge between outbound warehouse teams, 1PL/3PL carriers, and central Customer Service

.Crucial Expectations & Performance Target
sTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the i

📌 Work Order Processor (Vitoria-Gasteiz)
🏢 Jd. Com
📍 Vitoria-Gasteiz