With many new and exciting projects underway, Trifork is now looking for a passionate Cloud Application Maintenance Specialist to join our dynamic and growing team in Barcelona.

We Love People Who Love What They Do.

If you, like us, care deeply about good collaboration, thoughtful planning, and creating solutions that make a real difference, you will feel right at home.

You bring the calm confidence, the curiosity to understand people and processes, and the desire to make projects run smoothly for everyone involved.

The Role (Apps Maintenance Specialist)

We are looking for an Applications Maintenance Specialist to join our SAP Cloud Team in Barcelona.

You'll be part of a collaborative team where developers and business analysts work together on enterprise Apps maintenance and backlog enhancements for a key strategic client.

As Service & Apps Maintenance Specialists, you will be the operational hub of the service: the first point of contact for incoming incidents, the person who keeps SLAs healthy, and the link between end users, the engineering team, and the client.





What you'll do

Incident intake & triage

Act as the first-level control point for all incoming incidents – log, categorise, prioritise, and validate before anything is dispatched.

Apply ITIL-aligned processes to assess impact and urgency; coordinate with the engineering team to route issues with clear, complete documentation.

Reproduce and document functional issues clearly so developers can act without unnecessary back?and?forth.

Follow the incident lifecycle end?to?end: from first contact through resolution and post?incident closure.

SLA ownership & service stability

Monitor open incidents against agreed SLAs; flag risks early so the team can act before they become problems.

Collaborate on the continuous improvement of incident management processes – your operational view is valuable input.

Reporting & data

Configure and maintain KPI dashboards that give the client and internal leaders

📌 Service Coordinator (Barcelona)
🏢 Trifork
📍 Barcelona