Company Description
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Your work-life opportunity:
As Regional Performance Lead – Marketplace Experience, you will own the performance narrative and governance of Marketplace Experience across your region. You will be responsible for identifying, quantifying, and reducing experience-driven value loss, improving structural marketplace health, and closing the Retention Gap between seamless and non-seamless journeys. This role focuses on measurable business impact, connecting operational friction to financial outcomes and driving cross-functional alignment to improve retention, efficiency, and cost control. You will work closely with country MD’s, Operations, Service,



Finance and Global HQ functions to ensure experience priorities translate into tangible regional performance improvements.
Be a part of a team where you will:
Own and drive regional Marketplace Experience KPIs: Experience-Driven Value Loss, Cost-to-Serve / Recover, and Retention Gap — balancing efficiency with experience protection
Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify their financial impact
Challenge regional teams on inefficiencies and ensure clear action plans with measurable outcomes
Prioritize high-ROI interventions and reallocate focus toward the biggest experience and cost levers
Lead regional performance reviews with GMs and senior stakeholders, creating transparency and accountability
Escalate systemic marketplace issues to General teams, advocating for structural fixes over short-term patches
Ensure consistent reporting, performance storytelling, and decision-making

📌 Regional Performance Lead for PLECA (Barcelona)
🏢 Delivery Hero
📍 Barcelona