Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the integral air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

About The Role & Team

We are looking for a Customer Success Senior Consultant to join our global Customer Experience Management team in Barcelona.

The Customer Experience Management team works closely with the business to manage customers’ satisfaction,



ensure all customer feedback is addressed while improving and developing customer loyalty.

Reporting to the Regional Customer Experience Senior Manager, you will be a part of an international team responsible for customer experience service with regards to SITA products and services in the Europe region (addressing airlines, avionics manufacturers, resellers, and Air Navigation Service Providers customers).

What You'll Do

Nurture the Customer Relationship: Manage the customer account and act as the primary trusted advisor for a portfolio of strategic customers, including airlines, Air Navigation Service Providers (ANSPs), and Original Equipment Manufacturers (OEMs), building strong relationships across operational, technical, and executive stakeholders.
Drive Customer Success & Value Realization: Understand each customer's business objectives and operational priorities, developing success plans that maximize the value and outcomes achieved fr

📌 Customer Success Senior Consultant (Barcelona)
🏢 Sita
📍 Barcelona