Company Description
Fairmont La Hacienda offers guests one of the most exclusive resorts in southern Spain.
Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.
Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and versátil meeting spaces.
Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
About Fairmont Hotels & Resorts
Join a dynamic team and become part of a network of 90 spectacular properties, with 34 more in development, across 30 countries worldwide — from the beaches of Hawaii to the pristine national parks of Canada, the heart of London, and the deserts of the United Arab Emirates.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description




The Guest Relations Agent is responsible for delivering an exceptional guest experience by providing personalized service, handling guest requests, resolving concerns, and ensuring guest satisfaction throughout their stay. This role serves as a key point of contact between guests and hotel departments, helping to create memorable and positive experiences.
Key Responsibilities
Welcome guests in a professional, friendly, and courteous manner.
Build positive relationships with guests and anticipate their needs.
Assist with VIP arrivals, special requests, celebrations, and guest preferences.
Respond promptly to guest inquiries, requests, and complaints.
Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure seamless service delivery.
Follow up on guest feedback and ensure appropriate resolutions are implemented.
Maintain accurate records of guest interactions, requests, and preferences.
Prom

📌 Guest Relations Agent (San Roque)
🏢 AccorHotel
📍 San Roque